In order to provide the best possible levels of service, we are able to provide an Helpdesk facility to resolve IT related issues quickly and effectively. As part of this service from time to time we may request, or you may ask us, to remotely access your IT infrastructure or equipment for the purposes of training, loading of print/scan drivers & their associated configuration, or the alteration of settings to equipment supplied by ourselves.
As part of this service we offer all our customers covered by a Sales Service & Supplies Agreement, but without a Network Support Contract, up to 15 minutes of free helpdesk support. You are confirming by downloading Remote Support, that you give us authority to work on your systems & that should that work exceed 15 minutes, that for each additional 15 minutes you accept a charge of £19.50 + VAT.
Should we be unable to resolve any issue via our Helpdesk Facility, you may in addition be advised that a site visit is required, and this will be charged at £125.00 per hour of IT related support, whilst a representative of Cbe Solutions is on site.
By accepting remote support you hereby indemnify Cbe Solutions, and its employees, from and against any and all such claims for network malfunction, failure, errors or alterations, including data loss, which may result whilst you have requested our assistance, including all costs and expenses (including legal expenses) incurred in connection with any such loss or damage
Simply click the link below, double click the downloaded file to run it and then provide our helpdesk engineer with your session code and password to proceed.